Checkmate is committed to supporting survivors of human trafficking.
If you are a survivor of human trafficking, you can request that certain adverse items of information that resulted from trafficking be blocked from appearing in consumer reports we furnish.

If you need help at any point, we’re here to support you. Please contact us at:

• Email: compliance@checkmate.tech
• Phone (Toll-Free): 800-###-####
• Hours: Mon–Fri, 9am–5pm ET

Note: This process is different from a standard dispute. It is a specific request to block trafficking-related adverse information under federal law.

How to Submit Your Request

Option 1: Mail

Send your request and documentation to either address below:

Mailing Address (Primary)

Checkmate – Human Trafficking Request
196 West Ashland Street 
Office No. 315
Doylestown, PA 18901

Mailing Address (Alternate)‍

Checkmate – Human Trafficking RequestUnit 11, 8 Toorea St
Papamoa 3118

Option 2: Email

Email your request and documentation to:
compliance@checkmate.techSubject line suggestion: Human Trafficking Information Block Request

What to include:

• Proof of identity (see FAQ)
• Documentation showing a trafficking determination (see FAQ)
• A clear list of the adverse items you want blocked (see FAQ)

What Happens After You Submit

If we have everything needed, Checkmate will block the requested information within 4 business days after receiving your complete submission. 

If we need additional information to process your request (limited to certain items, like confirming identity or identifying the specific adverse items), we will notify you within 5 business days. 

We will make a final determination regarding whether the submission is complete within 25 business days of receiving your submission.

FAQ Section

1) I’m a victim of human trafficking. How can I block items from my report that are the result of trafficking?

You can submit a request by mail to one of the addresses listed above or by email to compliance@checkmate.tech.

Federal guidance on this process (including examples and a sample letter) is available from the Consumer Financial Protection Bureau (CFPB) HERE.

2) What proof of identity is required?

To help confirm your identity, please provide one or more of the following:

Common examples include:

• A copy of a government-issued photo ID (e.g., driver’s license, passport), and/or
• A document that shows your name and current address (e.g., recent utility bill, bank statement)

Helpful details (if available):

• Full legal name (including middle name/initial and suffix if applicable)
• Any other names used previously
• Current and recent address(es)
• Date of birth and/or last 4 of SSN (if you choose to provide)

If Checkmate has previously prepared a report about you, it is helpful (but not required) to include:

• Order Number / Applicant ID, or
• The name of the employer/landlord that requested the report

If you cannot provide the information above, please contact us so we can assist you: Phone (Toll-Free): 800-###-####

3) What documentation is required for a trafficking-related request?

Your submission should include documentation supporting that you are a trafficking survivor and that the adverse information resulted from trafficking.

For the most up-to-date examples of acceptable documentation and a sample request letter, refer to CFPB guidance.

4) What are “adverse items of information”?

These are the specific negative items you want blocked from being included in reports. Examples may include items related to coerced debt, housing instability, or other negative records that resulted from trafficking.

Please be as specific as possible about what you want blocked (for example, name of creditor/landlord, court case number, record type, dates, etc.). This helps us identify the exact items quickly.

5) What if my request is missing information?

If we need additional information to move forward, we’ll contact you (using the contact details you provide) and explain exactly what’s missing and how to submit it.

6) How long will this take?

• Within 4 business days: If your submission is complete, we will block the identified adverse items.
• Within 5 business days: If we need additional information (limited reasons), we’ll notify you.
• Within 25 business days: We will make a final determination on completeness. 

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