The Customer

Device Technologies is a leading distributor of medical devices and technologies across Asia Pacific. With headquarters in Sydney and a growing footprint spanning eight countries—including Singapore, Malaysia, and New Zealand—the business operates both as a distributor for global partners and the parent company to fully owned subsidiaries. From the operating theatre to the outpatient clinic, the people of Device Technologies are united by one mission – improving patient outcomes with world-class technology and care.

The Challenge: High-volume hiring with multi-regional compliance needs

As Device Technologies expanded its reach across Asia, its lean but high-performing talent acquisition team faced several critical challenges that were amplified by their former provider’s slow, double-handling process:

• Manual, inconsistent tracking – Previous providers lacked visibility and real-time tracking, making it difficult to monitor candidate compliance, follow up efficiently, or spot delays before they became bottlenecks.
  
  
• Limited support and flexibility – With hiring across eight countries, the team needed a provider that could scale regionally and meet compliance needs across jurisdictions. But their legacy vendor’s service fell short, with slow response times and rigid processes making it hard to trust the system or scale confidently.
  
  
• Candidate experience gaps – As a healthcare employer, every touchpoint matters. The old process created friction for candidates and didn’t reflect the company’s reputation for excellence.
  
  

The Solution: A scalable system that’s easy to use, with support that actually supports

To meet the growing demands of multi-regional hiring, Device Technologies brought in Checkmate to modernise and centralise their background screening process.

• Embedded in PageUp – Checkmate integrates directly with their ATS, making check initiation and tracking seamless. The team can now monitor candidate compliance and send reminders with a single click—no more chasing emails or waiting on support teams to respond to email requests.
  
  
• Modular reports for faster decisions – Unlike their previous vendor, Checkmate delivered individual check components (e.g., police, reference, employment), allowing the team to download completed elements immediately and move faster on critical decisions.
  
  
• Dashboards, data and access for all – The real-time dashboard and reporting tools meant HR business partners could access their own live data—streamlining onboarding and helping P&C teams set up files before day one.
  
  
• Responsive support that delivers – From the first meeting, Checkmate’s team delivered on their promise of proactive, responsive service. Rich and his team no longer felt left in the dark. Instead, they have a partner who acts fast and follows through.
  
  

“Checkmate has helped us increase our efficiency and improve report accuracy. It’s easy to track progress, download completed checks, and make fast decisions. That speed and visibility makes a big difference.”
— Rich, Talent Acquisition Lead, Device Technologies

The Results: Integrity-led hiring at scale

With Checkmate, Device Technologies has transformed pre-employment checks from a compliance task into a strategic advantage. They’re seeing improvements in three main areas:

• Speed and visibility – Faster turnaround and live tracking have allowed the team to make confident decisions quickly, even in high-volume months averaging 50+ hires.
  
  
• Culture-first compliance – Having access to detailed reports and adverse findings ensures every hire aligns with Device Technologies’ values and high-integrity culture.
  
  
• Better candidate experience and brand – With a smoother, more professional pre-employment process, candidates feel supported from day one, boosting the company’s image as an employer of choice.
  
  

“We don’t want people joining the DT family that we can’t trust. Checkmate helps us uphold our standards and build the culture we want.”
— Rich

The Future with Checkmate

Device Technologies is continuing to expand across Asia Pacific, and now has a background screening process ready to scale with it. With ongoing access, custom workflows, and dependable support, Rich’s team is free to focus on what they do best –  hiring great people who make a difference in healthcare every day.

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